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Carnets of hope

When patients arrive at the Hospital of Hope they buy a small booklet called a “carnet” where our prescribers write lab tests and order medicines for the patient to buy. Throughout each day these carnets end up in the pharmacy. Sometimes in neat little stacks as information is entered into the computer system and sometimes in rows across the bench, stuffed full with medicines that need to be checked before being handed out to the patients.

In the seven months since the Hospital of Hope opened its doors 10 000 of these carnets have been given out to patients. So you can imagine why one of the catch phrases we have in the pharmacy is “Sooooo many carnets!” Apparently it was something I inadvertently said one day, but the technicians now have great pride in informing me of this fact when I return from an errand around the hospital and see 20 carnets neatly lined up waiting for me to check. Somehow I have also ended up with the nickname of “Check Master”?!?

Unfortunately we're not able to see all the patients that arrive at the hospital gate each day. One day last week we had 600 people more than we could treat. Non-urgent patients are given an appointment for up to two months later. Apparently word is getting out that we are the place to go if you are looking for doctors who accurately diagnose medical conditions and for high quality medicines at a reasonable price (yah for the Pharmacy!). Actually we've discovered that the pricing of our medicines may actually be a little too competitive as people are willing to travel past perfectly good medical centres in the capital cities of Togo, Ghana and Burkina Faso just to get a deal from our hospital. We even ran out of the 400 000 paracetamol tablets that we expected to last six months. Fortunately this is a medicine we can buy more of locally to last us until our next order from Holland arrives.